Frequently Asked Questions - FAQ's

ORDERING PROCESS

We require a high resolution photograph at least 1,920 pixels in width. The higher the resolution and picture file quality of the photograph, the better the quality of the finished lasered image will be. Our professional designers will review the photograph you submit and let you know whether or not it meets our Photograph Guidelines.

Nowadays, smart phones are capable of taking high resolution photographs with following specification: 

K Ultra HD: 3840 x 2160 pxieks - 4K, Ultra HD, 4K Ultra HD
2K: 2560 x 1440 pxieks - 2K
1080p: 1920 x 1080 pxieks - Full HD, FHD, HD High Definition
720p: 1280 x 720 pxieks - HD, High Definition (Not Recommended)
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No. The background objects and/or scenery shown in photographs with also people in it will be removed from the rendering. The advertised 3D Crystal price does not include the laser engraving of the background and/or scenery of any kind. If you would like to include background and/or scenery in the laser engraving as well, please contact us first so that we could provide you with the corresponding quote.
Our professional work includes the cropping of your photograph, its 3D rending with state-of-the-art software , laser engraving of the 3D Crystal of your choice and a beautiful gift box. For an additional fee, you have the option to include a beautiful USB-powered LED lighted wooden base.

Please take a moment to watch our Photograph Rendering & 3D Crystal Laser Engraving process video by visiting: youtu.be/0b8fAmPR808.


3D CRYSTAL SHAPES & SIZES

Please find below the list of the available 3D Crystal shapes, sizes and the corresponding number of  people who could be accommodated in each of the options:

SHAPE: HEART
  • Size: Small
    • Fits: 1 person
    • Dimensions: 2.36” width x 1.97” height x 1.18” depth - 6.0 width x 5.0 height x 3.0 depth cm - Weight: 0.42 lbs.
  • Size: Large
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 3.54” width x 3.15” height x 1.57” depth - 9.0 width x 8.0 height x 4.0 depth cm - Weight: 1.37 lbs.
SHAPE: BRICK
  • Size: Petite
    • Fits: 1 person
    • Dimensions: 2.17” width x 1.77” height x 1.18” depth - 5.5 width x 4.5 height x 3.0 depth cm - Weight: 0.26 lbs.
  • Size: Small
    • Fits: 1, & 2 people
    • Dimensions: 3.15” width x 2.36” height x 1.18” depth - 8.0 width x 6.0 height x 3.0 depth cm - Weight: 0.82 lbs.
  • Size: Medium
    • Fits: 1, 2, 3 people    
    • Dimensions: 2.36” width x 1.57” height x 1.57” depth - 6.0 width x 4.0 height x 4.0 depth cm - Weight: 0.51 lbs.
  • Size:  Large
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 3.15” width x 1.97” height x 1.97” depth - 8.0 width x 5.0 height x 5.0 depth cm - Weight: 1.08 lbs.
  • Size: XLarge
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 3.54” width x 2.36” height x 2.36” depth - 9.0 width x 6.0 height x 6.0 depth cm - Weight: 1.72 lbs.
  • Size: XXLarge
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 4.72” width x 3.15” height x 2.36” depth - 12.0 width x 8.0 height x 6.0 depth cm - Weight: 3.15 lbs.
SHAPE: TOWER
  • Size: Petite
    • Fits: 1 person
    • Dimensions: 2.17” height x 1.77” width x 1.18” depth - 5.5 height x 4.5 width x 3.0 depth cm - Weight: 0.26 lbs.
  • Size: Small
    • Fits: 1, & 2 people
    • Dimensions: 2.36” height x 1.57” width x 1.57” depth - 6.0 height x 4.0 width x 4.0 depth cm - Weight: 0.51 lbs.
  • Size: Medium
    • Fits: 1, 2, 3 people    
    • Dimensions: 3.15” height x 2.36” width x 1.18” depth - 8.0 height x 6.0 width x 3.0 depth cm - Weight: 0.82 lbs.
  • Size: Large
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 3.15” height x 1.97” width x 1.97” depth - 8.0 height x 5.0 width x 5.0 depth cm - Weight: 1.08 lbs.
  • Size: XLarge
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 3.54” height x 2.36” width x 2.36” depth - 9.0 height x 6.0 width x 6.0 depth cm - Weight: 1.72 lbs.
  • Size: XXLarge
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 4.72” height x 3.15” width x 2.36” depth - 12.0 height x 8.0 width x 6.0 depth cm - Weight: 3.15 lbs.
SHAPE: ICEBERG
  • Size: Large
    • Fits: 1, 2, 3 & 4 people
    • Dimensions: 6.5” height x 3.94” width x 1.97” depth - 16.5 height x 10.0 width x 5.0 depth cm - Weight: 7.05 lbs.
SHAPE: DIAMOND
  • Size: Medium
    • Fits: 1, 2, 3 people
    • Dimensions: .36” height x 2.36” width x 2.36” depth - 6.0 height x 6.0 width x 6.0 depth cm - Weight: 1.19 lbs.


SHIPPING & DELIVERY

Once you provide us with a high resolution photograph which meets our Photograph Guidelines, we could start the 3D rendering and lasering process within 24 hours. The 3D photograph rendering and laser engraving processes could take up to 3 business days. Once this design phase is completed, we will securely package the 3D Crystal in a gift box and schedule the package pickup. Once in transit, the delivery timeline is approximately 5-7 business days.  

 

In short, the turnaround time is approximately 7-10 business days from the date you provide us with the high resolution photograph, we review and approve it for 3D rendering and lasering.

All our 3D Crystal products are carefully and securely packaged inside a gift box for their protection and your 100% satisfaction. For Standard shipped products, we will use FedEx as the preferred transportation carrier.
We offer FREE worldwide Standard shipping.
Yes, we do! We ship worldwide. Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Customers with shipping addresses outside of the US, please check with your country's customs office to determine what these additional costs will be.




ORDER CANCELLATION & RETURN POLICY

Due to the personalized nature of our products, once the design process has been started, the order cannot be cancelled or refunded. There will not be any exceptions made as there is cost associated with every single phase of the design process.

We do reserve the right to refuse or cancel an order for any reason and at any time including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or lack of clear and timely communication and/or refusal to provide additional revision details during the design proofing stages. For additional information, please visit the Shipping & Policies section
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