Shopping Policies

Our Policies

Order Cancellation, Refunds, Returns & Exchanges

Due to the personalized nature of our products, once the design process has been started and/or it's been over 24 hours since the order was placed, we will not accept any cancellations, partial, full refunds and/or store credits requested by the customer.

Once the order is placed, it's the customer's sole responsibility to provide us with the minimum required personalization information and photographs in a timely manner. If for any reason the customer does not reply to the initial order confirmation and/or the follow up email correspondence we send out, unfortunately we will not accept this lack of communication as a reason for order cancellation, partial, full refunds and/or store credits.

We reserve the right to refuse or cancel an order for any reason and at any time including, but not limited to, inability to provide us with the minimum required personalization information and/or photographs in accordance with our Photograph Guidelines documentation, unwillingness to purchase all necessary addon options and/or props required for the design process based on the provided personalization information, unwillingness to upgrade to Rush Order if the expected delivery date is before the specified Standard Design completion and delivery date, lack of clear and timely communication and/or refusal to provide additional revision details during the design proofing stages, use of disrespectful or degrading language towards our Customer Service representatives, Account Managers and/or Professional Designers, continuous negative and/or offensive feedback towards the design work being done and/or proofs being presented for revision, limitations on quantities available for purchase, errors in product or pricing information, and/or problems identified by our credit and fraud avoidance department.  

Please note that our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell and/or work on your design. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis.  

All our products are fully insured against any damages that could be caused by the delivery carrier during transit. If for any unfortunate reason, the merchandise is damaged during transit and/or the incorrect design is delivered, simply email us within 24 hours of receiving the package and provide us with the corresponding pictures of the damaged and/or incorrect product(s) and we'll immediately start the approximately 2-week duplication design process. In the meantime, we'll provide you a pre-paid shipping label so that you return the damaged product(s) to our Design Studio. Once we receive the damaged and/or incorrect product(s), we'll inspect it/them to make sure it's/they're in the same condition you received it/them. Once the duplication design process is completed, we'll ship the replacement product(s) absolutely FREE of charge.

IMPORTANT NOTE: Our Damaged or Incorrect Merchandise Policy covers the replacement of the exact design(s) you purchased and arrived damaged. It does not cover any cancellations, partial, full refunds and/or store credits.

Shipping

All our 3D Crystal products are carefully and securely packaged inside a gift box for their protection and your 100% satisfaction. For Standard shipped products, we will use FedEx as the preferred transportation carrier..

Please note that all our products are fully insured against any damages that could be caused by the delivery carrier during transit. Simply email us within 24 hours of receiving the package and provide us with the corresponding pictures of the damaged and/or incorrect product(s) and we'll immediately start the approximately 2-week duplication design process. In the meantime, we'll provide you a pre-paid shipping label so that you return the damaged and/or incorrect product(s) to our Design Studio. Once we receive the damaged and/or incorrect product(s), we'll inspect it/them to make sure it's/they're in the same condition you received it/them. Once the duplication design process is completed, we'll ship the replacement product(s) absolutely FREE of charge.


Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Customers with shipping addresses outside of the US, please check with your country's customs office to determine what these additional costs will be.

Accepted Payments

For your convenience, we accept all major Credit Cards (Visa, MasterCard, Discover, AMEX, PayPal and many other types of secured payments.